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Hello! Thank you for being here. Before you register; This is a two-day, 16-hour course. Full attendance is required. The final examination is closed-book and closed-note, and a passing score is required for certification. All registrations are final and non-refundable. Please confirm that you can attend the entire course in person before purchasing your seat.

Please provide your physical address for course materials if needed.

If you are trying to register you and your business with a private course, please contact us, and a personal registration form will be sent.

CPO Course Registration Policies & Participant Agreement

Please read the following policies carefully before registering. By completing registration and payment, you acknowledge that you have read, understood, and agree to the policies below.

1. Registration and Payment

   Registration is not considered complete until full payment has been received. Your payment reserves your seat in the selected CPO® course.

   All sales are final. No refunds will be issued once payment has been received. Please carefully confirm your availability before registering.

   If Saunders Aquatic Services must cancel or reschedule a course, registered participants will be contacted directly and provided with information regarding available options.

2. Course Attendance

   The CPO® course is a two-day, 16-hour course, and participants are required to attend the course in its entirety.

   Participants are expected to:

   • Arrive on time each day.

   • Remain for the duration of each scheduled class session.

   • Return promptly from scheduled breaks.

   • Attend both full days of instruction.

   • Avoid leaving early or missing portions of the course.

   Partial attendance does not fulfill the course attendance requirement. If you are unable to commit to attending the entire course, please do not register for that session.

3. Punctuality

   Please plan to arrive early enough to be seated and ready for instruction at the advertised start time.

   Late arrival, extended absences, or leaving early may interfere with your ability to complete the course requirements. Saunders Aquatic Services reserves the right to determine whether a participant's attendance satisfies the course requirements.

4. Classroom Conduct

Saunders Aquatic Services is committed to providing a professional, respectful, and productive learning environment.

Participants are expected to:

• Treat the instructor, classmates, and staff with courtesy and respect.

• Participate appropriately in classroom discussions and activities.

• Allow others the opportunity to learn and ask questions.

• Refrain from disruptive, disrespectful, threatening, or inappropriate behavior.

• Follow reasonable instructions provided by the instructor.

Disruptive or inappropriate behavior may result in removal from the course without refund.

5. Course Materials

The cost of your registration includes the PHTA CPO textbook.

I understand that I must bring a calculator, writing utensils and notepad/notebook to this course.

6. Final Examination

   The CPO® course includes a final examination.

   The examination is administered under closed-book, closed-note conditions. Participants may not use:

   • Course books or notes

   • Cell phones

   • Smart watches

   • Internet-connected devices

   • Other unauthorized reference materials

   The final examination is subject to the applicable CPO® examination requirements.

   Participants will have up to three hours to complete the examination.

7. Certification

   Participants who successfully complete the course and meet the applicable examination and certification requirements will receive their Certified Pool & Spa Operator certification.

   A minimum examination score of 75% is required to pass the examination, subject to the applicable PHTA requirements.

   Course attendance alone does not guarantee certification.

8. Participant Communications

Upon registration, participants will receive a confirmation email containing important course information.

A second communication will be sent prior to the course with reminders and any additional information participants need to know before arriving.

If the location, schedule, or other important course information changes, Saunders Aquatic Services will communicate the updated information directly to registered participants.

Participants are responsible for reviewing all communications received before attending the course.

Please ensure that the email address provided during registration is accurate and regularly monitored.

If you do not receive your registration confirmation or have questions about the course, please contact:

Saunders Aquatic Services

Saundersaquaticservices@gmail.com

9. Personal Responsibility

   Participants are responsible for ensuring that they are able to participate fully in the course and examination.

   Please notify Saunders Aquatic Services as soon as possible if you have questions regarding accessibility, course requirements, or accommodations that may affect your ability to participate.

   Participants are expected to complete all coursework and examinations honestly and independently.

   Any attempt to cheat, use unauthorized materials, receive unauthorized assistance, or otherwise compromise the integrity of the examination may result in removal from the examination and/or course and may affect eligibility for certification.